And now for an appauling example of customer service. I wouldn’t
usually comment on third party complaints as there are usually two sides to a story but I’m making an exception here as:
1 – I honestly can ‘t think of a suitable justification from the entertainment provider on this one;
2 – I have a Frozen mad niece who happened to be there.
We booked an ‘Elsa from Frozen Entertainer’ from AEIOU Parties Ltd, a children’s party entertainment agency in London, for our daughter’s 5th birthday party.
We are deeply unhappy with the ‘entertainment’ AEIOU provided and the way they have dealt with this issue. I’ve posted about our story, because I would hate for any other families to have the same experience.
A quick summary of this post:
- The entertainer was late, and didn’t call us to let us know
- The entertainer looked dreadful
- The entertainer told the kids “Elsa couldn’t make it”
- The entertainment provided was appalling
- AEIOU Parties refused us a full refund
Our little girl was HUGELY excited, as were all her friends, that she would be having an Elsa Entertainer. Little did I know what a mistake I’d made trusting AEIOU.
The images below are of what the actual entertainer looked like.
Add to this that the lady had a…
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